We are very sorry that you are not happy with your purchase! We would be happy to offer returns & exchanges for items within 7 days of order delivery as long as long they are adhering to any of the following conditions:
  • An incorrect garment has been delivered to you, not matching the item in your confirmation email.
  • The garment you purchased has been delivered with a manufacturing defect.
  • The garment is not of the right size in which case, it is eligible for a size exchange only once, in the same piece.
  • SALE products can only be exchanged with another size if available, otherwise will initiate credit points for the same price for future purchase. 
  • Items purchased under Annual Mega Sale/ Buy1 Get1 Free Offer/ Flat 50% Off are not eligible for return or exchange.
  • ACCESSORIES (Belts, Jewellery,etc) cannot be exchanged/returned.

Items should be returned in their original packaging with product tags attached. You can email us on help@alayabystage3.com or get in touch with us on +91 9871774923 within 7 days of receiving the products.

 

Incase of a Defect in the Product

We request you to intimate us within 24 hours of receiving the order with the real images/videos with the price tag of the product received. Kindly get in touch with us at help@alayabystage3.com or +91-9871774923, we'll schedule the pickup for it.

Once our team sees and verifies the defect, we will then investigate the case and be in touch with you with the best available resolution. When we receive it, it will undergo a thorough quality check and if it is verified exchange will be processed. Item is eligible for a return/ exchange request only if there is a manufacturer defect.

Any such complaint raised after 24 hours of receiving the order may not be considered.

 

Incase of Incomplete Order

We request you to intimate us within 24 hours of receiving the order with the unboxing video & the price tag of the product received. Kindly get in touch with us at help@alayabystage3.com or +91-9871774923, we’ll schedule the pickup for it.

Once our team sees and verifies the incomplete order, we will then investigate the case and be in touch with you with the best available resolution. Item is eligible for a return/exchange request only if there is a manufacturer defect.

Any such complaint raised after 24 hours of receiving the order may not be considered.

 

Refund/Cancellation Policy

Order is eligible for a refund request only if there is a manufacturer defect. The product(s) will first go through a quality check at our end. Once it clears the check, the refund process will be initiated and the refund will take up to 30 days to reflect in your bank account via cashgram.

In case the product does not meet our quality check, we will not be able to process the refund.

We would not allow any monetary exchanges for even damaged products.

We can offer you store credit/Gift Card instead of refunds. You can use your store credits/gift card on future purchases from Alaya.

Please note, store credits cannot be used to cover shipping and COD charges.