RETURN & EXCHANGE POLICY

We're Here to Make Your Shopping Experience Flawless!

At Alaya, we want you to love your purchase! But if something’s not quite right, don’t worry – we’ve got you covered with simple, hassle-free returns and exchanges. Here's everything you need to know:

Returns & Exchanges:

• You have 7 days from the delivery date to request a return or exchange.
• Items must be in original packaging with tags attached.

Start your return or exchange process here.

Exchange Policy:

• Free size exchanges within 7 days.
• For a different product, there's a Rs 100 shipping fee per item.
• If the pickup service isn’t available in your area, you'll need to ship the product back at your own cost.
• Exchanges are allowed once per order.

Return Policy:

• Requests must be raised within 7 days of delivery.
• Products must be in original, unused condition with tags.
• if Refund Method is Original Payment Mode - 10% of Product Value is Charged as Refund Fee, If you choose Store Credits - 100% Amount id refunded
• Refunds are processed within 7 working days.
• If pickup service isn’t available, you'll need to ship the product back at your own cost.
• Exchanged products are not eligible for Returns

For Sale Products:

• Exchanges are based on size availability (we’ll exchange it once).
• Returns are only accepted if:
• Wrong item received.
• Manufacturing defect.
• If your size isn’t available, you’ll receive store credit for future purchases.
• Note: No returns for items bought during special sales (Annual Mega Sale, Buy1 Get1, Flat 50% Off, Jashn-e Alaya) or accessories (belts, jewellery, etc.).

Defective Items:

• Report defects within 24 hours of receiving your order.
• Send photos/videos with the price tag visible, and we’ll arrange a pickup.
• Complaints after 24 hours may not be considered.

Incomplete Orders:

• Notify us of incomplete orders within 24 hours with an unboxing video.
• Complaints after 24 hours may not be considered.

Refunds & Cancellations:

• Refunds are issued after a quality check in store credits or cash.
• Cancellations are possible before dispatch only.

Note: Custom orders cannot be returned or exchanged and shipping Charges, if any, are not refunded. 

Still got questions? Reach out to us at help@alayabystage3.com or Call/WA us at +91 8448863937 

(10 AM - 7 PM).

We’re always here to ensure your shopping experience is seamless and stylish—just like you! ✨