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RETURN & EXCHANGE POLICY

Returns & Exchanges Made Easy đź’«
At Alaya, we want you to love what you wear. But if something’s not quite right, don’t worry - we’ve got you!

🛍️ Here's how it works:

 

Exchanges:
You have 7 days from delivery to request an exchange.

  • One-time exchange only, based on size availability.

  • If your size isn’t available, we’ll issue store credit with lifetime validity.

Returns:
You have 3 days from delivery to request a return.

  • Refunds are issued as store credits (100% value, no fees).

  • Store credits are valid for lifetime.

  • Products must be unused, with original packaging and tags.

Pickup:
We’ll arrange a pickup wherever possible.

  • We make 3 pickup attempts.

  • If you're unavailable or the pickup fails after 3 tries, you’ll need to self-ship the product.

  • Alternatively, we can reschedule the pickup at an additional cost.

  • If pickup isn’t available in your area, self-shipping will be required.

Please Note:

  • Exchanged items cannot be returned again.

  • Gift card orders are not returnable but can be exchanged once (size/product).


đź”§ For Issues or Incomplete Orders:

  • Received something defective?
    Let us know within 24 hours with photos/videos showing the defect and price tag.
    We'll arrange a pickup.
    Reports after 24 hours may not be accepted.

  • Incomplete order?
    Share an unboxing video within 24 hours to raise a complaint.


🔄 Refunds & Cancellations:

  • Refunds are issued after a quality check which usually takes 3-5 days.

  • Orders can be cancelled only before dispatch.

  • Shipping charges (if any) are non-refundable.

  • Custom orders cannot be returned or exchanged.


Still have questions?
đź“§ help@alayabystage3.com
📞 +91 8448863937 (Call/WhatsApp, 10 AM - 7 PM)

We’re always here to help - because shopping should be stylish and stress-free. ✨