RETURN & EXCHANGE POLICY
Returns & Exchanges Made Easy đź’«
At Alaya, we want you to love what you wear. But if something’s not quite right, don’t worry - we’ve got you!
🛍️ Here's how it works:
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Exchanges:
You have 7 days from delivery to request an exchange.
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One-time exchange only, based on size availability.
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If your size isn’t available, we’ll issue store credit with lifetime validity.
Returns:
You have 3 days from delivery to request a return.
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Refunds are issued as store credits (100% value, no fees).
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Store credits are valid for lifetime.
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Products must be unused, with original packaging and tags.
Pickup:
We’ll arrange a pickup wherever possible.
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We make 3 pickup attempts.
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If you're unavailable or the pickup fails after 3 tries, you’ll need to self-ship the product.
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Alternatively, we can reschedule the pickup at an additional cost.
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If pickup isn’t available in your area, self-shipping will be required.
Please Note:
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Exchanged items cannot be returned again.
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Gift card orders are not returnable but can be exchanged once (size/product).
🔧 For Issues or Incomplete Orders:
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Received something defective?
Let us know within 24 hours with photos/videos showing the defect and price tag.
We'll arrange a pickup.
Reports after 24 hours may not be accepted. -
Incomplete order?
Share an unboxing video within 24 hours to raise a complaint.
🔄 Refunds & Cancellations:
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Refunds are issued after a quality check which usually takes 3-5 days.
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Orders can be cancelled only before dispatch.
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Shipping charges (if any) are non-refundable.
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Custom orders cannot be returned or exchanged.
Still have questions?
📧 help@alayabystage3.com
đź“ž +91 8448863937 (Call/WhatsApp, 10 AM - 7 PM)
We’re always here to help - because shopping should be stylish and stress-free. ✨