RETURN & EXCHANGE POLICY

We're Here to Make Your Shopping Experience Flawless!

At Alaya, we want you to love your purchase! But if something’s not quite right, don’t worry – we’ve got you covered with simple, hassle-free returns and exchanges. Here's everything you need to know:

Returns & Exchanges:

You have 7 days from the delivery date to request a return or exchange.
Items must be in original packaging with tags attached.
Products purchased using a gift card are non-returnable. However, they are eligible for a one-time size exchange or product exchange, subject to availability.

Start your return or exchange process here.

Exchange Policy:

Free size exchanges within 7 days.
For a different product, there's a Rs 100 shipping fee per item.
If the pickup service isn’t available in your area, you'll need to ship the product back at your own cost.
Exchanges are allowed once per order.

Return Policy:

Requests must be raised within 7 days of delivery.
Products must be in original, unused condition with tags.
if Refund Method is Original Payment Mode - 10% of Product Value is Charged as Refund Fee, If you choose Store Credits - 100% Amount id refunded
Refunds are processed within 7 working days.
If pickup service isn’t available, you'll need to ship the product back at your own cost.
Exchanged products are not eligible for Returns

For Sale Products:

Exchanges are based on size availability (we’ll exchange it once).
Returns are only accepted if:

Wrong item received.
Manufacturing defect.

If your size isn’t available, you’ll receive store credit for future purchases.
Note: We do not accept any returns on products bought during sale.

Defective Items:

Report defects within 24 hours of receiving your order.
Send photos/videos with the price tag visible, and we’ll arrange a pickup.
Complaints after 24 hours may not be considered.

Incomplete Orders:

Notify us of incomplete orders within 24 hours with an unboxing video.
Complaints after 24 hours may not be considered.

Refunds & Cancellations:

Refunds are issued after a quality check in store credits or cash.
Cancellations are possible before dispatch only.

Note: Custom orders cannot be returned or exchanged and shipping Charges, if any, are not refunded.

Still got questions? Reach out to us at help@alayabystage3.com or Call/WA us at +91 8448863937

(10 AM - 7 PM).

We’re always here to ensure your shopping experience is seamless and stylish—just like you! ✨