• What are the shipping charges on International orders?
  • The shipping charges on all international orders, irrespective of order size, are flat INR 2500.

    All orders are processed in INR. While the items in your cart will be displayed in your local currency, you will checkout in Indian rupees (INR) at the most recent exchange rate.

    All orders are processed from our warehouse in Gurgaon, India.

  • How long will it take to receive the ordered products?
  • For international orders, the average dispatch time is 7-10 business days.

  • What delivery methods do you use?
  • All international orders are sent through FedEx.

  • How do international duties and taxes work?
  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.

  • What payment options are available on Alaya?
  • Razorpay, Credit/Debit Card and PayPal

  • What is the return policy for international orders?
  •  Please note that we do not accept exchange/return requests for international orders.