INTERNATIONAL SHIPPING & RETURNS

Where do we ship?

We ship worldwide from our warehouse in Gurgaon, India.

Shipping Charges

International shipping rates are based on your order value:

Orders ₹0 – ₹14999 → ₹3,000
Orders ₹15000 & above → Free

Why we charge this?

Shipping globally from India comes with high logistics and customs handling costs – especially for heavy Indianwear garments. These rates help us ensure safe, trackable delivery to your doorstep, no matter where you are.

Note: All prices are displayed in your local currency, but checkout happens in INR (₹) at the latest exchange rate.

Delivery Timelines

Most international orders are dispatched within 5 – 7 business days.
Delivery timelines vary by country but usually take 7–12 business days after dispatch.

Customs & Duties

Import duties or taxes (if any) are charged once your order reaches your country.
These charges are not included in our pricing and are to be borne by the recipient.
We do our best to minimize these costs, but they’re determined by your local customs authority.

Payment Options

We accept:

Razorpay (INR)
Credit/Debit Cards (Visa, Mastercard, Amex)
PayPal (Under Razorpay Wallet Option)

Returns & Exchanges/ Cancellations:

We currently do not accept returns or exchanges on international orders and sale orders cannot be cancelled once placed.

However, if there is any issue with your order (damaged, wrong item, sizing confusion) – reach out to us at help@alayabystage3.com, and we’ll do everything we can to make it right.

🧡 A Note From Us

Alaya is a woman-led, design-first brand.

Our pieces are rooted in Indian craftsmanship but designed with a global mindset – made to celebrate who you are, wherever you are.

The name Alaya comes from Arabic origins, meaning “extremely beautiful” – and that’s the feeling we hope to bring to every woman who wears us.

Thank you for trusting us across borders. 🌍💛
We’re so glad you’re here.