INTERNATIONAL SHIPPING & RETURNS

Where do we ship?

We ship worldwide from our warehouse in Gurgaon, India.

Shipping Charges

International shipping rates are based on your order value:

• Orders ₹1 – ₹2,500 → ₹1,000
• Orders ₹2,501 – ₹4,000 → ₹1,800
• Orders ₹4,001 – ₹6,000 → ₹2,500
• Orders ₹6,001 – ₹10,000 → ₹3,500
• Orders ₹10,001 – ₹20,000 → ₹5,000
• Orders above ₹20,000 → ₹8,000

Why we charge this?

Shipping globally from India comes with high logistics and customs handling costs – especially for heavy Indianwear garments. These rates help us ensure safe, trackable delivery to your doorstep, no matter where you are.

Note: All prices are displayed in your local currency, but checkout happens in INR (₹) at the latest exchange rate.

Delivery Timelines

• Most international orders are dispatched within 5 – 7 business days.
• Delivery timelines vary by country but usually take 7–12 business days after dispatch.

Customs & Duties

• Import duties or taxes (if any) are charged once your order reaches your country.
• These charges are not included in our pricing and are to be borne by the recipient.
• We do our best to minimize these costs, but they’re determined by your local customs authority.

Payment Options

We accept:

• Razorpay (INR)
• Credit/Debit Cards (Visa, Mastercard, Amex)
• PayPal (Under Razorpay Wallet Option)

Returns & Exchanges

We currently do not accept returns or exchanges on international orders.

However, if there is any issue with your order (damaged, wrong item, sizing confusion) – reach out to us at help@alayabystage3.com, and we’ll do everything we can to make it right.

🧡 A Note From Us

Alaya is a woman-led, design-first brand.

Our pieces are rooted in Indian craftsmanship but designed with a global mindset – made to celebrate who you are, wherever you are.

The name Alaya comes from Arabic origins, meaning “extremely beautiful” – and that’s the feeling we hope to bring to every woman who wears us.

Thank you for trusting us across borders. 🌍💛
We’re so glad you’re here.