FAQs

We process your orders within 24 hours and ship them via our trusted logistic partners. Any order placed is shipped within 5-7 business days.

When is an item eligible for return?
Due to the delicate nature of the garments, we urge you to raise a return request within 7 days of order delivery. For Sale products, you have to raise a return request within 48 hours. Please make sure the product is unused, unwashed, and available to be returned with its tag and bill.

Item is eligible for a return/exchange request only once. Items once exchanged, will not be valid for a return or refund.

All items on sale purchased from the “Outlet” Store at the price of Rs. 695 are final & will not qualify for any return/ exchange

 

Exchanges and Returns

How do I return a product?

• Generate your Return request from our Returns page.

• We will arrange a reverse pickup from your shipping address without any additional charge.

• We will contact you to confirm the date of your reverse pickup.

• Once the pickup is done and we have received it in our warehouse, we will conduct a routine quality check. Post verification, we will be contacting you to confirm the exchange/refund as per what you have opted. 

• In case of exchange, we will dispatch the requested size in 3-4 working days post verification.

• In case of refund, please allow up to 14 working days for the refund to reflect in your account via cashgram.

• Item is eligible for a return/exchange request only once. Items once exchanged, will not be valid for a return or refund.

NOTE: WE WILL NOT BE ABLE TO CATER TO A RETURN REQUEST AFTER 7 DAYS OF ORDER DELIVERY.

When will I receive my refund?

After we receive your order, we will share a cashgram link which you can use to redeem refund in your choice of wallet/bank. The process might take up to 14 working days.