FAQs Old - Technicolor

We offer exchanges for all items in exchange of size with the same product within 7 days of order delivery as long as they are in unused condition and with the original packaging.
Kindly note, all exchanges are subject to stock availability.

Please follow the following steps to initiate your exchange:

1. Generate your Exchange request from our Returns page.
2. We will arrange a reverse pickup from your shipping address without any additional charge.
3. We will arrange a reverse pickup from your shipping address without any additional charge.
4. We will contact you to confirm the date of your reverse pickup.
5. Once the pickup is done and we have received it in our warehouse, we will conduct a routine quality check. Post verification, we will be contacting you to confirm the exchange as per what you have opted for.
6. In case of an exchange, we will dispatch the requested size in 3-4 business days post verification.
7. Reverse Pick-Up Policy: Please note that if the shipment is not picked up within a week's duration after attempting the pick-up, the request will be automatically rejected in case of return or exchange.

Due to the delicate nature of the garments, we urge you to raise a return request within 7 days of order delivery. Items must be returned in their original condition, original condition means that items must be in unused condition, with no damage or stains. Items should be returned in their original packaging with product tags attached.
In case if the order has manufacturing defect, we'll be happy to help you with exchange/ refund for the product.
For Sale products, products can only be exchanged for size, if available.
Item is eligible for a return/exchange request only once. Items once exchanged, will not be valid for another exchange. Please note that accessories are not eligible for return and exchange.

Please follow the below steps to initiate your return:

1. Generate your Return request from our Returns page.
2. We will arrange a reverse pickup from your shipping address without any additional charge.
3. We will contact you to confirm the date of your reverse pickup.
4. Once the pickup is done and we have received it in our warehouse, we will conduct a routine quality check. Post verification, we will be contacting you to confirm the refund/store credit as per what you have opted for.
5. Please allow us up to 30 business days for the refund to reflect in your account via cashgram.
6. Reverse Pick-Up Policy: Please note that if the shipment is not picked up within a week's duration after attempting the pick-up, the request will be automatically rejected in case of return or exchange.

We would be happy to accommodate you with a size exchange. In order to do so, please follow the below instructions. We will be picking the outfit from you and dispatching you the new size within 5-7 business days of receiving the outfit.
Please follow the below steps to initiate your return:

1. Generate your Return request from our Returns page.
2. We will arrange a reverse pickup from your shipping address without any additional charge.
3. We will contact you to confirm the date of your reverse pickup.
4. Once the pickup is done and we have received it in our warehouse, we will conduct a routine quality check. Post verification, we will be contacting you to confirm the refund/store credit as per what you have opted for.
5. We will dispatch the requested size in 3-4 working days post verification.
6. Reverse Pick-Up Policy: Please note that if the shipment is not picked up within a week's duration after attempting the pick-up, the request will be automatically rejected in case of return or exchange.
7. Item is eligible for a return/exchange request only once. Items once exchanged, will not be valid for a return.

Once you return a product to us, we will add the value of your order (minus any shipping and/or COD charges) as Alaya Store Credits/Gift Card. You can use your store credits/gift card on future purchases from Alaya.
At the time of your next purchase, store credit/gift card can be applied at the checkout. Here, the total amount to be paid by you will be calculated after deducting the store credits/gift card applied by you.
Please note, store credits cannot be used to cover shipping and COD charges.

If you are returning/exchanging multiple products from a single order together, we will generate a single Return ID/Exchange ID for all products.
If you are returning/exchanging multiple products from different Order IDs, you will be required to raise separate return/exchange requests for all products.

For any defective/ damaged/incomplete/wrong order delivered, we request you to intimate us within 24 hours of receiving the order with the real images/ videos with the price tag of the product received.
Kindly get in touch with us at help@alayabystage3.com or +91-9971144575, we'll schedule the pickup for it.
We will then investigate the case and be in touch with you with the best available resolution.
Any such complaint raised after 24 hours of receiving the order may not be considered.

We would be happy to accommodate you with a size exchange. In order to do so, please follow the below instructions. We will be picking the outfit from you and dispatching you the new size within 5-7 business days of receiving the outfit.
Please follow the below steps to initiate your return:

1. Credit/Debit cards
2. Net Banking
3. UPI
4. Cash on Delivery for India
5. Mobile wallets (Paytm, Amazon Pay, Freecharge, Ola Money, PayZapp, Airtel Money, PhonePe, BHIM UPI)
6. Razorpay (All countries except India)

Once you have shortlisted the product you wish to buy, select the size and click ‘Add to Bag’, and view your cart. Here you can enter the discount/coupon code or enter your gift card code, click on Apply Code, and your code will be applied to the final cart value.At the time of your next purchase, store credit/gift card can be applied at the checkout. Here, the total amount to be paid by you will be calculated after deducting the store credits/gift card applied by you.

Cash On Delivery option is available on purchases of up to Rs. 10,000. Beyond this amount, purchases can only be made using Net Banking, Credit/Debit Card, UPI, and Mobile Wallets.